FAQs

Account Questions

You will need to contact a Regional Acceptance representative during our normal business hours to if you have forgotten or want to reset your username.

Select the "Forgot Password" option. Input your username to reset your password.

Please login to your web account to update your contact information on the "Account Information" page.

Statement Questions

Yes, we offer eStatements. Please use your web account to manage your statement options. Click on "Go Paperless" now to enroll in electronic statement notification.

Title Questions

Regional Acceptance will release the lien on your title. In addition, your account status will be reported to the major credit bureaus the first of the new month following your payoff date. A return of funds for any reason may render this statement null and void.

If your account was paid off with certified funds, Regional Acceptance will release the lien on the title within two business days. If your account was paid off with non-certified funds, Regional Acceptance will release the lien on the title within 10 business days.

  • Paper Titles: You may or may not have a state that provides a paper title to the lien holder. If your state provided Regional Acceptance with a paper title, the notarized title with the lien released will be mailed to the address indicated at the time of payoff OR the primary address on file.
  • Electronic Titles: If your state holds an e-Title certificate, your lien will be released electronically by Regional Acceptance. Your state may or may not notify you the lien was released electronically and may or may not mail you a title. Contact your state's titling office (DMV) for this state-specific information.
  • Lien Statements or SIF: If your state only provides a secured lien statement to the lien holder, Regional Acceptance will send you a notarized lien release only.
If you receive a paper title or a lien release from Regional Acceptance, take it to your state titling office (DMV) to ensure your state records the released lien status.

This title change request is managed through the following website: www.mytitlesupport.com or by phone at 877-248-3332. There may be a fee for this change request. Select the BB&T Dealer Financial Services/Regional Acceptance Corporation Logo as shown below:
My Title Support

You can request a duplicate through the following website: www.mytitlesupport.com. There may be a fee for this request. Select the BB&T Dealer Financial Services/Regional Acceptance Corporation Logo as shown below:
My Title Support

Payment Questions

Regional Acceptance provides a wide selection of options for making your monthly payment.

Your payoff amount can be found on the "Account Information" page of your web account, on your new "Monthly Billing Statement" or by calling our Automated Phone Line at 877-722-7299.

Your 10-day and 20-day payoff quotes are available on your "Account Information" page and can be printed. Your payoff is also listed on your "Monthly Billing Statement."

You can set up an automatic monthly ACH draft to debit your bank account on or before your due date by completing and faxing the "Automatic Payment Plan" form found on the Regional Acceptance website. Login to your web account. You may fax, email or mail the completed form. Allow five business days prior to your requested draft date to process your request. There is no fee with this payment option.

To cancel an automatic draft, you will need to contact a Regional Acceptance representative during our normal business hours and submit your request in writing.

No, there are no penalties for making payments early or paying off your account early.

Insurance

Comprehensive and collision coverage must be maintained on your vehicle.

Borrowers are responsible for making their monthly payment until the loan is paid in full. Please contact a Regional Acceptance claims representative at 866-447-8072 and provide your complete insurance claim information including the claim number, date of loss, adjustor name and contact information. You may also have your insurance adjustor contact us on your behalf.

Your vehicle will need to be repaired per the insurance estimate you received from your insurance company. You must endorse and mail the insurance check along with a copy of the estimate and contact information for both you and the repair facility. All documents should be mailed to: Regional Acceptance Corporation, Attn: Claims Department, 1424 E Fire Tower Road, Greenville, NC 27858. The claims team will review the information and forward the insurance check to the authorized repair facility once the repairs are complete and a statement of completed repairs has been received from the repair facility. Contact a Regional Acceptance claims representative at 866-447-8072 for assistance.

If your vehicle has been deemed a total loss and a GAP policy was part of your original contract, a Regional Acceptance claims representative will assist you with filing your GAP claim. It is your responsibility to help the claims representative obtain all documents required by your GAP administrator. Contact a Regional Acceptance claims representative at 866-447-8072 for assistance. Please note, you remain responsible for regular monthly payments until your account balance is paid in full. Payments should continue to be made while you wait on any insurance settlement to keep your account out of a past due status.

GAP or warranty products are cancelled by the administrator of the policy, the selling dealer. If the dealer is no longer in business, contact your GAP or warranty provider directly. Their contact information can be found on your policy documents. If you did not have your policy provided to you at contract signing, please contact a Regional Acceptance representative during our normal business hours. Note: Insurance cancellation/refund checks are applied to the principal balance only and are not applied as regular payments.

Miscellaneous Questions

No. While we are an affiliate of BB&T, BB&T branches are unable to accept or process Regional Acceptance payments. Click here for payment options.

Contact a Regional Acceptance customer service representative during our normal business hours for specific information to set up your military allotment. Phone 866-644-7687, option #5, Monday - Friday, 8:30 a.m. - 5:30 p.m., ET.

Submit your written request for this SCRA benefit along with a copy of the official activation orders which include the length of time you are scheduled to serve at active duty status. If the service member went to active duty status after the account contracted, it may be eligible per the SCRA. You may Fax requests ATTN SCRA: 888-761-8685. Email requests ATTN SCRA to css@regacc.com. Mail requests ATTN SCRA to 1424 E. Fire Tower Road. Greenville, NC 27858, or contact a customer service representative at phone 866-644-7687, option #5, Monday - Friday, 8:30 a.m. - 5:30 p.m., ET, for more information.

Your account may be eligible for approved vehicle transport outside the contiguous U.S. Contact a Regional Acceptance customer support specialist for details about this process and requirements. Phone 866-644-7687, option #5, Monday - Friday, 8:30 a.m. - 5:30 p.m., ET. Allow 7-10 business days to process this request.

Regional Acceptance Corporation as an affiliate of BB&T, one of the top financial holding companies in the country and rated one of the country's safest and soundest financial institutions, may share limited information within the BB&T corporate family only. You may direct us not to share information among the companies within the BB&T corporate family by calling us at 888-800-3420 between the hours of 6 a.m. and 9 p.m., ET, seven days a week. Your request will processed as soon as it reasonably can.

To initiate a dispute, you may do any of the following: Complete a CDV (Consumer Dispute Verification) form and submit it through the respective credit bureau website electronically. Or, you may call the bureau to "initiate a dispute." You may mail your dispute in writing to Regional Acceptance Corporation, Attention CDV Analyst, 1424 East Fire Tower Road, Greenville, NC 27858. Or, you may contact a Regional Acceptance representative. With any dispute, please include your account number, name, address, telephone number and the specific information disputed including an explanation for the dispute and any documentation that supports the basis of the dispute.

PHONE NUMBERS & WEBSITES FOR CREDIT BUREAUS:


Your account being sold to Regional Acceptance Corporation is a common transaction in the industry. From time to time, institutions sell their assets. Regional Acceptance welcomes you, and we look forward to servicing your auto account. All the terms and conditions of the Retail Installment Contract you signed remain exactly the same.

Payments made to your previous finance company will be forwarded to Regional Acceptance. Payments will be backdated to the date the previous finance company indicates it was received.

Regional Acceptance takes its privacy commitment to its customers very seriously. We have policies and procedures in place to protect your information. Privacy disclosures are sent annually.


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