Contact Information

Need assistance? Let us help you today. 
 
By Phone:
Our automated access is available 24 hours a day, seven days a week.
Pay by Phone / Automated Assistance: 877-722-7299

If you would like to speak to a representative, we are available during the following times (Eastern Time).
Please refer to your monthly statement for servicing contact information specific to your loan.

Monday – Thursday
8 a.m. – 12 a.m.
Friday
8 a.m. – 8 p.m.
Saturday
8 a.m. – 1 p.m.

The following specialized servicing groups are available Monday - Friday from 8:30 a.m. - 5:30 p.m.
Repair / Insurance Checks: 866-447-8072
Customer Service: 866-644-7687
Bankruptcy Department: 800-993-1858


By email: Send us an e-mail, and we will reply to you within two business days.

Loss Payee for insurance purposes must be listed as:

      Regional Acceptance Corporation
      PO Box 6000
      Winterville, NC 28590
      IMPORTANT: PLEASE DO NOT SEND ANY PAYMENTS TO THIS ADDRESS.
     Comprehensive & Collision coverage must be maintained during the term of your loan. 

Where do I send payoff checks?    
        USPS Mailing Address:
        Regional Acceptance Corporation
        PO Box 580075
        Charlotte, NC 28258-0075  
           
  
                         
        Express (Overnight) Delivery Address:
        Regional Acceptance Corporation
        ATTN: Payoff Dept.
        1424 East Fire Tower Road
        Greenville, NC 27858

 

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