We've made it easier to make on-time payments right at your fingertips. View your statements, make payments, see account history and update account details all with the RAC Auto ® app. Learn more
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Manage your account online with our Payment Portal. You'll have access to all you need including payments and account details.
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Contact our customer service at 866-644-7687 for assistance during normal business hours if you have forgotten or need to reset your username.
From the login screen, select Forgot Password and follow the instructions. You can also contact our customer service at 866-644-7687 for assistance.
Log in to your account and go to the Account Information page where you can update your contact information.
We'll release the lien on your title. In addition, your account status will be reported to the major credit bureaus the first of the following month from your payoff date. A return of funds for any reason may render this statement null and void.
If your account was paid off with certified funds, we'll release the lien on the title within 2 business days. If your account was paid off with non-certified funds, we'll release the lien on the title in approximately 10 business days.
Title change requests can be sent to us by:
Please note that if the title is converting from an electronic title, then it may take 30 days or longer for the DMV to process the change.
If the original title is lost or misplaced after payoff, you can request a lien release. Requests can be sent to us by:
Comprehensive and collision coverage must be maintained on your vehicle.
Borrowers are responsible for making their monthly payments until their accounts are paid in full.
Your vehicle will need to be repaired per the insurance estimate you received from your insurance company. You must endorse and mail the insurance check along with a copy of the estimate and contact information for both you and the repair facility.
If your vehicle has been deemed a total loss, and guaranteed auto protection (GAP) was part of your original contract, contact our claims representatives at 866-447-8072 for assistance with filing your GAP claim.
GAP coverage or vehicle service contracts are canceled by the administrator of the policy, the selling dealer. If the dealer is no longer in business, contact your GAP coverage or vehicle service contract provider at the number found on your policy documents. If you didn't have your policy provided to you at contract signing, please contact us at 877-722-7299.
As an affiliate of Truist, we may share limited information within the Truist corporate family. You can find out more information by reading the Truist privacy notice. To limit sharing, call Truist at 888-800-3420.
Submit your written request for the SCRA benefit along with a copy of the official activation orders that include the length of time you're scheduled to serve at active-duty status. If the service member went to active duty status after the account contracted, it may be eligible per the SCRA.
Your account may be eligible for approved vehicle transport outside the contiguous US. Contact our customer service for details about the process and requirements at 866-644-7687, option 5, Monday through Friday, 8:30 am to 5:30 pm, ET. Allow 7 to 10 business days to process the request.
To initiate a dispute, mail your dispute in writing to:
Regional Acceptance Corporation
Attention: CDV Analyst
1424 East Fire Tower Road
Greenville, NC 27858
Your account being sold to us is a common transaction in the industry. From time to time, institutions sell their assets. We welcome you, and look forward to servicing your auto account. All the terms and conditions of the Retail Installment Contract you signed remain the same.
Payments made to your previous lender will be forwarded to us. Payments will be backdated to the date the previous lender indicates it was received.
