What type of insurance do I need while financing with Regional Acceptance Corporation?
Comprehensive and collision coverage must be maintained on your vehicle.
What should I do if my vehicle has been deemed a total loss by my insurance company?
Borrowers are responsible for making their monthly payments until their loans are paid in full. Please contact a Regional Acceptance claims representative at 866-447-8072 and provide your complete insurance claim information including the claim number, date of loss, adjustor name and contact information. You may also have your insurance adjustor contact us on your behalf.
What should I do with an insurance repair claim check made payable to both me and Regional Acceptance Corporation?
Your vehicle will need to be repaired per the insurance estimate you received from your insurance company. You must endorse and mail the insurance check along with a copy of the estimate and contact information for both you and the repair facility. All documents should be mailed to: Regional Acceptance Corporation, Attn: Claims Department, 1424 E Fire Tower Road, Greenville, NC 27858. The claims team will review the information and forward the insurance check to the authorized repair facility once a statement of completed repairs has been received from the repair facility. Contact a Regional Acceptance claims representative at 866-447-8072 for assistance.
What should I do if I have a GAP claim?
If your vehicle has been deemed a total loss, and a GAP policy was part of your original contract, contact a Regional Acceptance claims representative at 866-447-8072 for assistance with filing your GAP claim. It is your responsibility to help the claims representative obtain all documents required by your GAP administrator. Please note that you remain responsible for regular monthly payments until your account balance is paid in full. Payments should continue to be made while you wait on any insurance settlement to keep your account out of a past due status.
How do I cancel my GAP or Warranty?
GAP or warranty products are canceled by the administrator of the policy, the selling dealer. If the dealer is no longer in business, contact your GAP or warranty provider at the number found on your policy documents. If you did not have your policy provided to you at contract signing, please contact Regional Acceptance at 877-722-7299. Note: Insurance cancellation/refund checks are applied to the principal balance only and are not applied as regular payments.